Fees to end users (individuals, merchants, billers, etc.) must be very low, possibly zero, and may vary by use case. DFSPs should realize most revenue from adjacent, value-added services, rather than from payment fees. The Inclusive IPS ensures that the original value of the amount transferred is not diminished by unnecessary fees or costs when it reaches the payee.

Why It Matters

This reduces cost barriers, encourages adoption, and ensures that digital payments remain accessible and affordable, especially for underserved populations.

A farmer in Kenya harvests sweet potatoes.

Related Resources

Explore more practices

Review other L1P practices and learn more about how to apply them to your IPS.

A woman uses mobile money to purchase fruit at a market in Rwanda.