How to Implement
Guidance
Implement useful DFSP notifications to end users.
Scheme rules require that DFSPs issue immediate notifications of transaction authorization and completion (and other defined activities occurring in the wallet or account) via the end user’s preferred channel. These notifications and the channel(s) used should be determined and easily configurable by the end user.
Support varied and innovative modes of notifications.
Use varied modes to communicate notifications, including text, iconography, as well as audio to ensure that notification messages are clear and unambiguous—even across a diverse population of users with varying degrees of digital and basic literacy.
Why It Matters
This enhances security, privacy, and transparency, making Inclusive IPS more trustworthy and useful for end users.
Seeing More Clearly
Select a lens to learn the “why” this practice.
Women’s Inclusion
Often having lower literacy and digital familiarity than male counterparts, women will especially benefit from clear, intuitive, and timely notifications on transaction status – including use of voice and local language. Women’s heightened need for personal safety and privacy means that she will benefit from being able to define her own settings and controls on notifications.
Tools
Design Guides
Dig into how to implement each of the practices.
Privacy in Notifications
Overview of privacy risks related to notifications, along with methods for mitigating these risks.
Review Privacy in NotificationsSuggested Notifications and Tips for User Safety and Privacy
Description of effective notification types and sample market illustrations.
Review Suggested Notifications and Tips for User Safety and PrivacyPIX Minimum Requirements for User Experience, Version 7.0
These are the user experience rules for financial institutions participating in Pix
Review PIX Minimum Requirements for User Experience, Version 7.0Generic payments scheme rulebook categories and example table of contents
A generic scheme rules that IIPS operators can use to build their own rulebook
Review Generic payments scheme rulebook categories and example table of contentsMarket Illustrations
Learn from design choices in action.
Rethinking the POS through Audio Notifications To Make User Interfaces More Inclusive
Country
India
Challenge
Consumers and merchants require a confirmation to ensure that a merchant transaction has been completed successfully, and must both be aware of this notification simultaneously in order for it to be effective.
Pix Scheme Rules Set Minimum Requirements for Notifications
Country
Brazil
Challenge
Users may experience transaction failures or delays for a variety of reasons.
Outcome
Through Pix’s required notifications, users clearly understand why something has gone wrong and what might happen as a result.
Related Resources
From the Community
Helpful resources from other organizations on implementing this practice.
Explore more practices
Review other L1P practices and learn more about how to apply them to your IPS.
