How to Implement
Guidance
Ensure usability for all devices.
The Scheme should also take end user devices and general internet availability into consideration when designing the Scheme so that DFSPs can reasonably offer it to any end user. The Scheme should clearly define minimum requirements for delivery channels and user interfaces that DFSPs must provide to ensure end users with any type of phone can meaningfully use the service.
Why It Matters
This makes Inclusive IPS more accessible by eliminating the need for expensive smartphones, data plans or specialized devices, making digital payments more affordable and inclusive.
Seeing More Clearly
Select a lens to learn the “why” this practice.
Women’s Inclusion
Though women’s ownership of smartphones is increasing globally, women, who are often more financially constrained than male counterparts, remain more likely to use lower-cost, basic mobile devices. They benefit from user interfaces designed specifically for such devices.
Tools
Design Guides
Dig into how to implement each of the practices.
PIX Minimum Requirements for User Experience, Version 7.0
These are the user experience rules for financial institutions participating in Pix
Review PIX Minimum Requirements for User Experience, Version 7.0Related Resources
From the Community
Helpful resources from other organizations on implementing this practice.
Explore more practices
Review other L1P practices and learn more about how to apply them to your IPS.
